Who won the Shared Services Canada (SSC) IT services contract?

TTEC Solutions Canada Inc won this contract, valued at $7,192,450, starting December 1, 2023.

When will this contract be re-tendered?

The contract ends November 30, 2028. Government buyers typically start the re-tender process about 90 days before expiry: around September 1, 2028.

Where is this IT services contract located?

The contract is with Shared Services Canada (SSC), located in ON.

Government IT services contract award

Shared Services Canada (SSC) awarded TTEC Solutions Canada Inc

Name: Shared Services Canada (SSC) IT services contract award to TTEC Solutions Canada Inc
Creator: Shared Services Canada (SSC)
License: https://canadabuys.canada.ca/en/procurement-data/open-data

$7,192,450 IT services contract, ON

Updated July 5, 2026

TTEC Solutions Canada Inc won a $7,192,450 government IT services contract from Shared Services Canada (SSC) in Ontario. The contract runs from December 1, 2023 to November 30, 2028. A replacement contract is likely to go to market around September 1, 2028. Shared Services Canada (SSC) has 84 other tracked awards.

WON$7,192,450

Award value: $7,192,450
Contract start: December 1, 2023
Contract end: November 30, 2028
NAICS: 561720
Reference #: cb-268-96706606

Contract ends November 30, 2028: re-tender expected around September 1, 2028.

This contract ends November 2028: get notified before it re-tenders

We'll email you ahead of the expected re-tender window so you can bid on the replacement.

Description

CCaaS-1 RFP under Stream 2: Contact Centre as a Service (CCaaS) Supply Arrangement (SA)

Contract context

As of Jul 2026, this is the 1st contract awarded by Shared Services Canada (SSC) in our tracked dataset since 2023. Shared Services Canada (SSC)'s tracked contract value ranges from $85,170 to $1,695,000 (25th–75th percentile). This award is above their tracked median of $245,193.

Source: original award notice

See who else Shared Services Canada (SSC) awards to

Wonable tracks every award and live tender we can find for Shared Services Canada (SSC) and hundreds of other Canadian government buyers.

See the full feed

Active IT services tenders

Before you go: alert me when Shared Services Canada (SSC) posts in IT services again

We'll email you when Shared Services Canada (SSC) publishes a new IT services tender.