Inbound Call Centre Services-Emergency Line

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Tender summary

Provision of inbound call centre services for the Canadian Nuclear Safety Commission (CNSC) Emergency line, which operates 24/7/365 and handles reports of nuclear-related events. The estimated contract duration is 5 years.

Key requirements

• 24/7/365 inbound call centre availability for CNSC Emergency line
• Ability to meet specific security requirements as outlined by CNSC
• Full operational call centre infrastructure capable of handling nuclear emergency event reporting calls

Special conditions

• Specific security requirements apply (details in Annex A – SOW)
• This is a Letter of Interest (LOI) only — not a solicitation; purpose is to assess market capacity and industry interest
• LOI closing date is May 29, 2026 at 11:00 a.m. EDT (per Amendment No. 2)
• Respondents must address estimated budget question (Q3 added via AMD001)

This tender has closed

The submission window for this cleaning opportunity closed on May 29, 2026 and it is no longer accepting bids.

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